Frequently Asked Questions

No. CPTN welcomes members from other agencies as well as non-certified individuals and organizations. However, you must be a CPTN-CPT to appear on the Find A Trainer page.

See the Membership Benefits page for details on becoming a Certified Personal Trainer.

Yes. Non-certified members must renew to access the Members Portal and receive member rates. Expired members can renew using the Membership Renewal Form.

CPTN trainers within 6 months overdue will have membership reinstated once Certification Renewal is approved. If overdue by more than 6 months, contact Education Services for reinstatement options.

Note: Member accounts deactivate on the expiration date. CPTN certifications become invalid after expiration, and trainers cannot claim to be certified.

Continuing education courses are learning experiences taken after completing a degree or diploma to support personal or professional development.

Proof of completion (transcripts, certificates, or attendance letters) is required. Transcript-based petitions must include course outlines.

CPTN awards 1 Continuing Education Credit (CEC) per contact hour, excluding lunch breaks.

Note: Other organizations may use the traditional institutional credit system or Continuing Education Units (CEUs), typically valued from 0 to 1.

A CEC Petition is the process of submitting non-approved but related courses for review to determine CEC eligibility.

CPTN does not accept petitions for: workouts, master classes, clinical hours, internships, self-study for exams, lecturing, job-prep courses, fitness books, VHS/CD/DVD training, or courses outside health and fitness.

Yes. You can petition external courses for CPTN CECs using the CEC Petitions Online Form. Review the instructions to ensure all required information is provided.

Proof of completion must be uploaded via the Document Upload page or emailed to education@cptn.com.

No. Trainers with multiple CPTN certifications can renew all certifications at the same time. Earned CECs apply to all certifications.

Your renewal dates will align with your CPTN-CPT or most recent certification for simplified renewal.

Possible causes include:

Credit card errors

• Expired card
• New card not activated
• Card not supported by the e-commerce provider
• Daily withdrawal limit reached
• SMS or voice verification required
• Outstanding or pending charges

User errors

• Skipping 3-D Secure authentication
• Entering an invalid authentication PIN
• Incorrect cardholder information, CVD number, or outdated address

Software issues

• Browser cache needs clearing
• Browser requires updating
• JavaScript blocked by antivirus, firewall, or extensions

Network issues

• Public or corporate networks filtering e-commerce traffic

Note: Declined transactions are not billed. If issues persist, contact Education Services to process the order by phone.

Use your online banking app or website to send an Interac e-Transfer.

1. Log in and choose Interac e-Transfer.
2. Enter the required amount.
3. Send to: info@cptn.com
4. Set a security question and answer.

Note: Members should use their Member ID as the answer. Non-members should use 99999.

If a verification code is generated and cannot be changed, contact Education Services.

Your expiration and renewal dates are listed on your Member Account page. Certified members have matching membership and certification renewal dates.

Your Member ID is a permanent identifier used for portal login, member rate verification, CEC tracking, and record lookup.

Note: The Member ID is not a Personal Trainer License Number and should not be listed as such on public platforms.

No. The workshop is recommended for those new to personal training or without a fitness/health sciences background.

Note: Candidates with some background may prefer the Art & Science of Personal Training Manual and the Program Design Tutorial.

No. First Aid and CPR are not required to attend workshops.

Note: Proof of First Aid and CPR C/AED is required for certification and recertification. Certificates are withheld until requirements are met.

Course providers must submit a CEC Provider Application Form to determine eligibility. Request the form from Education Services.

Yes. CPTN-CPT certification is recognized nationwide. Job postings are available on the Job Listings page.

Yes. Opportunities are available through the Members Portal.

Experienced trainers may become Practical Assessors, Course Conductors, or Conference Presenters.

Submit the Conference Presenter Application along with required documents.

No. Liability insurance is not included, but CPTN certifications are preapproved by vetted Insurance Providers.

Yes. Trainers can list their profiles on the Find A Trainer page and receive Personal Trainer Requests from potential clients.

Networking and maintaining an online presence are also recommended for client growth.