Current members must log into the Members Portal to receive membership rates for online courses, exams, workshops and conferences.

Return and Refund Policies

The CPTN's return polices are fair and designed to protect both consumer and businesses from operational issues.

  1. Cancellation of attendance at a workshop or conference must be sent to info@cptn.com 2 weeks prior to start date.
  2. A processing fee of 20% will be charged for all refunds to offset rescheduling costs and associated bank fees.
  3. Refunds for workshops will be issued excluding cost of shipping with upon receipt of returned, unopened items.
  4. No refunds will be issued to requests made after a live course start date or a certification renewal date.
  5. No refunds will be issued once a test has been attempted. Rewrites at lower cost or 1 test reissue option provided.
  6. No refunds will be issued for online courses that issue downloadable content and videos.
  7. Refunds for courses shipped excluding cost of shipping will be issued upon receipt of returned, unopened items.
  8. Refunds for products shipped excluding cost of shipping will be issued upon receipt of returned, unopened items.
  9. All invalid or altered transactions with incorrect amounts will be voided and Internet orders cancelled.